Recently I had the privilege to work with Carrie Portis and Virginia Hamilton introducing Human Centered Design framework to a cohort of Community Colleges in California. The virtual workshop’s purpose introduced a frame work that focuses on the Human factor of problem solving or product creation.
So many times we sit around a table. We know there is an issue that needs addressing. As a group we come up with solutions based on our own assumptions. As a group we create a product, a culture change introduction, or service that addresses the issue from our assumptions. We mean well. We want to make a change. We want to make things better and we “assume,” we are doing just that with our newly developed concept.
Unfortunately, sometimes our assumptions are not correct. Our assumptions are made from external observations that set our mind on a track to make something happen. So now you have a solution of an assumption. Will the solution be best for the Human?
What if your group could create solutions using a different method. A method that pulls information from the human we directly want to solve issues for. What if there were a way to gather those details without bias and form a collective of information that really focuses on the human need? Now your group isn’t assuming. Now your group is armed with data and a persona to create for. What would be different about how you solved the issues for humans if you knew rather than assumed?
If you are interested in learning more about Human Centered Design or would like your group led through a Human Centered Design facilitation to address issues or create product please schedule a consultation today.
